Help & FAQs

Contact the Bags & Arts Customer Service Team

You may reach the customer service by email on crm@bagsandarts.com or by calling +44 (0) 845 4754340 between 9am and 5:30pm (GMT/BST) from Monday to Friday.

Making a purchase

Shopping at bagsandarts.com is simple.
Hover over SHOP on the bar menu and browse by category or make a quick search at the top of each page.
Choose your preferred product, colour and size and the quantity you want and then add to your Shopping Bag shown at the top of the page, on the right-hand side.
Once you have found an item, select and click on the 'ADD TO CART' button below the quantity box of each item.
To view the contents of your shopping bag while shopping, simply click on 'shopping bag' at any time.
Review the items in your shopping bag by clicking the 'Shopping Bag' icon at the top of the page.
You can remove any item from your shopping bag.
You can either "CONTINUE SHOPPING" browsing further by category or complete your purchase and "CHECKOUT" after completing both "CARHOLDER DETAILS" and "BILLING DETAILS". Click on 'CHECKOUT' to go to the secure payment area.

Items in stock

Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.
If you're interested in a product "out of stock", please email us on crm@bagsandarts.com stating the product code.

Item found out of stock once an order has been placed

If an item you have ordered is unavailable when we come to pick it you will be informed by email and you will not be charged for that item. If a payment has been made for that item then you will be refunded with the same means a payment was made. We will ship any remaining items that you have ordered.

Using a promotional code (coupons)

Add products to your basket in the usual manner then go to Checkout. On the Shopping Bag page, simply enter your Promotional Code in the box provided. The relevant amount will now be deducted from your total. Discount codes or promotional codes can only be used once per order and cannot be used in conjunction with any other offer, unless stated.

Sharing with your friends the products you like
You can share something by adding it to your favourite social bookmarking website such as Facebook, Twitter or Instagram by using the share links.

Review of your purchase - sharing your experience

If you are willing to share your opinion about your experience - either about the product you have purchased or the service you have received, please go to the relevant product page and REFRESH the page, a Box Comments will shop up at the bottom.

Confirmation of your order

You will receive a confirmation email acknowledging your order placed with us. You will receive a further email to notify you the despatch of your order.

Cancelling your order once it has been placed

If you are placing an order outside of our opening times you can email us on crm@bagsandarts.com to cancel your order.

Shopping online at bagsandarts.com is safe

We take your security very seriously and ensure that your personal information is secure.
Our site uses software to provide high level SSL encryption technology. At the payment page, the 'https' will replace 'http' in your browser address window or a padlock symbol shows at the bottom of the browser. This method is the recognised standard for secure transactions and is used by all leading online retailers.

Privacy

Your privacy is of utmost importance to us and we will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out in our Privacy Policy Statement). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.
The details you provide us will under no circumstances be forwarded to a third party. All data is subject to rigid data protection regulations. Read our Privacy Policy for further details.

Payment methods accepted

We accept Visa, MasterCard, American Express cards, powered by STRIPE.
You can also pay with Paypal. Please note that we do not accept any other methods of payment apart from those listed above.
All prices on bagsandarts.com are in GBP and include VAT.

Saving your credit / debit card details

The website will not save any Card Information as this is all taken care of through STRIPE. No payment card details will be saved but your Address can be saved.

Charging your debit / credit card

You will be charged once the order has been placed. If you place your order via the website you will be charged once you enter your card details.

Credit card security number
The security number is the last 3 digits on the signature strip on the back of your card.

Shipping

We ship worldwide as shown within our delivery chart (please check our Shipping Information at the footer).

Post office boxes addresses
Please note that we are unable to deliver to Post Office boxes

Delivery options

For all deliveries in the UK Mainland we offer the choice of three options (standard, expedited and next day). We offer a UK Mainland Standard Free Delivery on orders above £20.00. The parcel will normally be delivered within 3 working days. However allow up to 5 working days.
Next Day Delivery within UK Mainland for orders placed before 12 noon Monday / Thursday.
Orders placed on a Friday will be delivered on Tuesday. Standard Delivery to the Channel Islands delivered within 3 working days. However you may allow up to 5 working days. Please note that orders placed on Friday, Saturday, Sunday and bank holidays will be delivered on the next working day for express delivery requested.
For International Delivery please read our Shipping Information link at the footer. We offer a Worldwide Standard Free Shipping on orders above £220.00

Different delivery address than my billing address

We can deliver to another address. Tick the box indicating that the shipping address will be different than the billing address when going through the checkout.

Items delivered to more than one address in the same order

You can only get items sent to one address. However, you can always do multiple orders with different addresses for each yet you will have to pay for delivery on each.

Eventual delays on deliveries

If an order does not arrive within 7 working days, please contact our Customer Service Team on or email on crm@bagsandarts.com quoting your order number.

If you are temporarily absent

If the courier service is unable to obtain a signature they will attempt one further delivery on a later date. If this delivery attempt is also unsuccessful, a calling card will be left and your parcel will be returned to your local carriers' depot.

Bags & Arts Returns Policy

If you are not completely satisfied with your goods then Bags and Arts offer a 14 day returns policy with a "free return" service.
Free returns do not apply to International Orders. This policy also applies to sale item(s).

Post the item(s) back using the PRE-PAID label we will send you after the return request. Ensure the item(s) are returned in their original, saleable condition with your dispatch note stating the reason for return. Ensure you request a proof of posting certificate. When trying on items, please ensure that they are not kept in contact with anything that may mark or add a scent to them such as drinks, perfume, deodorant and cigarettes. We will not be able to refund any items where there is evidence that these instructions have not been followed.

International Returns Policy

For the orders shipped outside of the UK, any charges incurred for returning goods back to Bags and Arts for exchange or refund are the responsibility of the recipient. We will not reimburse the postal charges of returning an item or refund the original delivery charge unless the item is being refunded because it is faulty or has been sent to you in error. We can only refund or exchange an item if it is returned to us within 14 days of receipt.
We strongly recommend the recipient use a secure method of delivery from a reputable carrier or recorded delivery, retaining the receipt until the recipient has received credit for the returned items. We regret that we cannot be held responsible for non-delivery of returned goods.
If you intend to return an item, please advise our customer service team by emailing crm@bagsandarts.com as soon as possible. The goods must be returned unused, in their original package and undamaged. We will consider the condition of the goods being returned when making a refund. Please read our Terms and Conditions on clause 9 at the footer.

Exchange or return of pierced earrings or head accessories

For hygiene reasons we are unable to accept the return or exchange of any pierced earrings or any hair accessories.

Refunds

Please allow 10 working days from receipt of your return confirmation email. This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase. If there is a problem with issuing a refund to your card, our customer service team will contact you. However in order for us to deal with your enquiry please contact us within 28 days of return if you have not been refunded your money.
Delivery charges are non refundable so you will be refunded the full value of the items returned less the delivery charge. The only exceptions to this are items that were faulty or incorrect on delivery. In these cases, we will refund the original delivery charge. If a discount was applied to your original order, the amount refunded will be adjusted accordingly.
For International orders we are unable to refund tax and import duties. We strongly advise that you keep hold of any tracking numbers that the post office may give you.

Subscribing to the bagsandarts.com newsletters

Click on the 'sign up' box at the bottom of page and enter details as requested. Our periodic newsletters will keep you up to date with the latest trends of the season, news and offers.

How to unsubscribe from the mailing list

If you no longer want to receive our newsletter you can unsubscribe at any time by clicking onto our unsubscribe link at the bottom of our newsletters. Alternatively you can email us on crm@bagsandarts.com